Zauq e Naqsh ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit or shop on our website, how we use it, and the choices you have.

When you browse our website or place an order, we may collect:

• Contact details such as your name, phone number, email address, and delivery address.
• Order information including the products you purchase, order value, and payment method (e.g. Cash on Delivery).
• Technical information such as your IP address, browser type, and how you use our website, collected automatically through cookies and similar technologies.
• Communication you send us, for example via WhatsApp, email, or our contact form.

We use the information we collect to:

• Process, confirm, and deliver your orders.
• Communicate with you about your order, including delivery updates.
• Respond to your questions and provide customer support.
• Improve our website, products, and overall shopping experience.
• Send you updates about new arrivals or offers, if you've opted in to receive them.

Our website uses cookies to help it function properly, remember your cart, and understand how visitors use our site. You can disable cookies through your browser settings, though some parts of the website may not work as intended if you do.

We do not sell your personal information. We only share it where necessary, such as:

• With courier and delivery partners, to fulfil and deliver your order.
• With payment processors, if you choose to pay by a method other than Cash on Delivery.
• With service providers who help us run our website (such as hosting or website tools), who are only permitted to use your information to provide that service.
• Where required by law or to protect our legal rights.

We keep your personal information for as long as necessary to fulfil the purposes described in this policy, including maintaining order records and complying with our legal obligations.

You can ask us to correct, update, or delete your personal information at any time by contacting us directly. You can also opt out of marketing messages at any point by letting us know.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website after changes are posted means you accept the revised policy.